Warranty & Return

Limited Warranty:

With SOLLIPOWER, you can be sure of consistent, world-class product that meet the highest global quality and safety, delivered in spec and on time. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of delivery. Please keep in mind that all returns must be unused, unwashed and undamaged and all packaging, labels and tags must remain intact and be attached with the item. Promotional items, flash sales, clearance items and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns.

Warranty Period:

If you paid and decided that you do not want the item, or you purchased the item in error, the amount charged for shipping will not be refunded. If you paid a shipping charge and the item is defective or we made an error of some kind, the amount charged for shipping will be in the request a return label. If you insist on returning the item, feel free to contact us via email to state your return reason and request a return label. Our customer care support will inform you of the shipping cost. Please note that returned products be in original condition for them to be eligible for return and resale. The product should be unused, unwashed and undamaged and all packaging, labels and tags must remain intact and be attached with the item. If these are not available, the product will not be eligible for return. Once the returned product has been received by us and if the item(s) are as per our return policy, we will process the refund for you within 24 hours, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

When you need the refund to be issued, please send us an email indicating the order details and return tracking number to expedite the refund process.

Quality or other factors related returns:

If there is any quality issue with the item, please feel free to contact us, we will exert great effort to cope with the issue according to the status of the item with partial refund, full refund, return for replacement.

Item damaged during the shipping:

Upon the receipt of the item, if you find the item is damaged or manufacturing defect, please reject the delivery and kindly get in touch with us immediately. We will request you to kindly email us the photographs of the defective product and appropriate action will be taken by our customer care support thereafter.

Damages found after you have received the item, please contact us with pictures of the damaged item, we will either send you return labels to return the damaged item back for a replacement or a full refund or directly send you a new one or a full refund depending on the damage status of the item and your will.

Package Lost:

After you have received the tracking number, still you haven't got the item by the expected delivery date. You may look around, check it with your neighbors, and contact the shipping company. After which, the package still does not show itself up. Contacting us with your phone number, we would set up a lost package claim against the shipping company to have your matter taken care of. It will take a week or so to get the investigation result from the shipping Please review your product's documentation for information about the duration of warranty protection. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.

Exchange:

SOLLIPOWER will replace (at SOLLIPOWER's expense) any SOLLIPOWER product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.

Limited to Original Consumer Buyer:

The warranty on SOLLIPOWER's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Return & Refund Conditions:

Please carefully read conditions below. If conditions are not met, SOLLIPOWER reserves the right to refuse the exchange or refund. Please note that SOLLIPOWER does not permit the return of or offer refunds for the following products:

Product that is custom configured or branded to your specifications.
Product purchased from a 3rd party retail partner.

Product returns:

We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return. In the event of receiving an item which does not conform to those standards, please email us at supportsollipower.com. Please retain the original package for returns, otherwise we reserve the right to reasonably refuse any return.

Non-quality Returns:

company. Please wait patiently during the period, and we would take a relevant measure to have it settled.

Order Cancellation:

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Exclusions:

· Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in SOLLIPOWER's current product literature.

· Attempted repair by anyone other than an authorized facility

· Any product purchased through an online auction house.To obtain warranty service, contact our customer service team at supportsollipower.com

Late or missing refunds:

If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at supportsollipower.com